Overview
What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
Love Gusto!
Gusto is Great
Gusto User Review
Gusto Review
Gusto is a good easy to use baseline payroll and HR rool
Very user friendly product great for small business
Gusto Review 10/10
Gusto Payroll - Either you love it or hate it.
Great for payroll
If your time is valuable do not use Gusto
Terrible with State Taxes
Complete drop in customer service over the years
Gusto makes hard things easy
Gusto is just the best!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Direct deposit files (158)8.484%
- Pay calculation (155)8.383%
- Salary revision and increment management (134)8.181%
- Benefit plan administration (107)7.676%
Reviewer Pros & Cons
Pricing
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $46 per month
Product Demos
Gusto Payroll Demo
Gusto Demo: Refreshingly intuitive payroll, benefits, and HR for small business
Features
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.3Pay calculation(155) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.5Support for external payroll vendors(8) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 7.6Benefit plan administration(107) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.4Direct deposit files(158) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.1Salary revision and increment management(134) Ratings
Salary revision is the ability to modify individual employee pay.
- 9.5Reimbursement management(11) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Gusto?
Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 300,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.
Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.
Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.
Gusto Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
Gusto Screenshots
Gusto Video
Gusto Integrations
Gusto Competitors
Gusto Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | United States |
Supported Languages | English, Spanish |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(362)Attribute Ratings
Reviews
(1-25 of 148)Terrible Customer Service in my opinion, mentioned that they have paid late payment from IRS
Love Gusto!
- HR and Tax forms. LOVE THIS!!
- Auto filing 941s, 940 and SUTA reports.
- Paying Tax Liability.
- User Friendly.
- 941 Filings: would like to be able to file a "final" 941 for companies that are closing down.
- 941 Fillings: Would like the option to file an amended 941.
- Paystub email alert to employees. Come day before payment instead of mid day on pay day.
Gusto is Great
As other issues that come up from time to time, I email or chat with Gusto and they are very responsive in getting things cleared up.
Monthly payroll otherwise is a breeze.
- Setting up new employees
- Helping out on difficult issues
- Reminding me about tasks that need to be done
- Reminding me to remove '"dormant" employees that haven't worked for awhile from the active payroll.
- It would be nice to have a state-by-state article about all 50 state employment regulations and procedures.
Gusto User Review
- Very simple login and navigation throughout system
- Easy to get documents and records retrieved
- The pay stubs are very organized and easy to read
- the first log in attempt for onboarding was a bit confusing
- it kept reminding me to use the rainy day fund
Gusto is a good easy to use baseline payroll and HR rool
- payroll
- benefits
- human resoruces
- insurance
- local and federal tax forms
- net-to-gross calcualtions
- i wish they had early direct deposit
- time tracking can be confusing for freelancers
Very user friendly product great for small business
- Hiring of new hires (ease of onboarding)
- Providing tax forms
- Entering/running payroll
- Functionality is slow when over 100 employees
- Time tracking has room for improvement
- Interfacing for benefit enrollment with outside parties doesn't always work.
Gusto Payroll - Either you love it or hate it.
- Timeliness
- Large agency payroll
- Unsure
- Transaction matching to reports
- More user friendly reporting is desired
Great for payroll
- Time off dashboard
- Communication
- Easy access to tax docs
- Faster direct deposit
- Easier to navigate PTO dashboard
- More communication about deadlines, etc
If your time is valuable do not use Gusto
- Nice looking website
- Great at distracting you with referral incentives
- Employees do a fabulous job reading scripts in a foreign language
- Delaying responses to urgent matters until after they accrue late fees
- Paying your payroll taxes effectively
- Saving you money in late fees by filing your payroll on time
- Actually doing what they promise to do
- Not paying UI rate changes after you already paid them yourself and then holding your money hostage for 2 months.
- Getting the idea that they are the tax police and actually a contracted service out of their protocol.
Gusto makes hard things easy
- Processes payroll
- Files taxes, new hire forms, etc.
- Stores team information
- Provides high quality customer support
- Providing more differentiation between user roles
- Ease of time tracking
- Embedded reimbursements or ability to sync with a platform like Divvy
Gusto is just the best!
- Process payroll, generate payroll reports, keep track of quarterly and annual filings
- Integrated with a host of other specialize applications to customize personnel management by client
- Billing is simple to understand and easy for master account holders to manage when they have multiple clients.
- The interface is terrific. Best SaaS, in my opinion!
- Export reports directly to Excel instead of CSV.
- Allow admins to build better, customized workflows and notifications to managers.
Gusto is great!
- Onboarding is super easy for me and my employees.
- Payroll is easy to enter.
- Customer service is very quick and friendly.
- Recently, they have let the ball drop a bit with submitting some state forms on time.
- Other than this recent issues with timely forms, they have been great!
We us it to administer employee payroll 2x month.
We use it for mandatory HR training to remain compliant with state laws.
We use it for monthly engagement surveys.
We use it for expense reporting on personal cards for reimbursement.
- Payroll
- Modern UX
- No mobile app for expense reporting
- Does not support international employees well
- It is great to keep up yor payroll schedule
- Good report management
- You can even consider international contractors for payroll
- It gives forehand alert for upcoming bank holidays
- The scheduled payment always arrives on time
- In my personal opinion, so far so good. However, my evaluation only as a user
Gusto, get Paid!
- Get Paystubs to the User
- Helps with Requesting Time Off
- Organizing an Org Chart
- They always are looking for referrals.
- Sometimes it wasn't super easy to find time off requests
- Easily split paychecks between different banks
- Request and manage time off hours
- Health insurance and benefit enrollment
- Submit receipts for reimbursement
- N/A
Gusto provides excellent value for the price
- Automatic payroll
- correcting errors
- being proactive
- Registering with state tax authorities
- Too many emails
- Adjustments are sometimes difficult
Gusto makes payroll simple
- Automatically handles payroll taxes
- Gathers state and federal tax info for you
- Helps with sending out employee onboarding information
- It also sends out both digital and physical notifications with ease
- If I had to come up with some extra features I’d say: complete business tax help
- Mobile app
- N/A
Delivers on 99.9% of things that any small business needs.
- Monitor & track employee time & attendance
- The onboarding process of new hires
- Sending timely reminders about things that are essential to keep the business running smoothly
- The support isn't very impressive, although it's rare that we even need their help.
- I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area.
- track time off
- easily pay employees and contractors
- easily hire
- Not enough flexibility with pay periods. For monthly payrolls in WA state, I'm required to pay the 1st-24th of the month by the end of the month. To have payday be the last day of the month, the pay period sometimes ends on the 24th, sometimes the 25th, and February there is no option to be in compliance as it pays up to the 22nd only.
- When an employee maxes their IRA contribution for the year, Gusto stops making employer contributions even though the company is required to pay a % of total income for the year, not only during pay periods in which the employee contributes.
- Gusto was not including all reportable earnings to our state family medical leave program. This caused my employee to be denied benefits over her maternity leave. Thankfully she appealed their decision and after I provided payroll reports the PFML program identified the issue with Gusto's reporting and approved her payments. This all took several months though and Gusto still has not contacted my employee to apologize for their error despite me asking them to do so on a couple occasions (and it being the least they could do!)
- A few years ago I started the process of having Gusto administer our health insurance benefits. The process was a nightmare and I ultimately decided not to have them do it, however without my signature they had already started changing it over.
- Customer service is awful. It's almost not even worth sending an email since it takes months to get a reply and then they often don't address the problem but say "let us know if you need anything else" in which case you will wait another couple months for a reply if you even get one.
Cute and easy to use, but customer service is asleep.
- Graphic Interface is very cute and pleasant to look at it.
- They make everything really simple.
- Super intuitive to use.
- The customer service is ridiculously slow.
- The customer service is not always helpful.
- The benefit administration is lacking in value.
Healthcare is a Must-o, Definitely Don't Go With Gusto!
- Payroll and deductions
- Benefits Management
- Support
- Communication
- Follow-Up
- New hire paperwork
- Employee birthday reminders
- Easy to navigate
- Visually pleasing layout
- Employee paycheck contributions to charities
- Keeping all of my payroll documents in one place for easy access
- Easy distribution of W-2s at year end
- The integration of two businesses in one profile could be streamlined a little better. While it's not difficult to navigate between the two on a computer, it is difficult to do so from the mobile capacity
- Reminding you on not just employee birthdays but employee work anniversaries would be really nice
- Prompting for an including pronouns for new hire staff in the welcome email to existing staff would be much appreciated
- Handles federal, state, and local tax withholdings
- Easy onboarding of contractors and W-2 employees
- Real-time access to paystubs and W-2s
- Intuitive, natively online platform
- Seamlessly integrated with QuickBooks Online
- Some items take too many clicks to get to, like paystubs
- I'd like to permanently skip some features I don't use, like sick time tracking
- At times, reminders can become redundant
Best Solution So Far
- The self-service aspect of the software is very nice. We rarely need to get customer service involved.
- For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
- We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
- Gusto has frequently updated its software and moved things around. It is frustrating to constantly hunt for things when they are not where they used to be.
- Gusto just changed its subscription levels and though it remains to be seen exactly how this will affect us, it seems like the change is less service for more cost.
- Gusto will make deposits to our bank account for refunds of various taxes but does not give any detail regarding exactly why we are receiving the deposits.